What is SweetieBox?
How does payment work?
When is the Cutoff date?
The cutoff date is the date for subscriptions is the last day of the month. What this means, is if you subscribe on or before the last day of the month, you will receive your box for the following month.
Example: If you subscribe on the 31st of August, you will receive the September box. If you subscribe on the 1st of September, you will only receive the October box.
Boxes are shipped on or before the 7th of the month which means your box will be in your hands by around the 10th of the month.
When do you deliver?
Subscriptions are shipped on the 7th of the month, unless the 7th falls on a weekend or public holiday, in which case your box will be shipped on the next working day. This includes Once off trial boxes.
Past boxes ship within 1 working day.
How will I know my box has shipped?
You will know your parcel has been shipped when your order status changes to complete and you will receive an email with your tracking information.
What is in the box?
Where do you deliver?
Do I need to sign for my delivery?
How do I cancel my subscription?
You can cancel your subscription by emailing us at firstname.lastname@example.org